Whatsapp Troubleshooting for iPhone

Whatsapp is one of the most powerful and popular mobile messenger apps that you will ever come across that works pretty well on all kinds of mobile phone platforms, which is used to stay connected with your friends and contacts on your phone through text and voice messages without spending a penny for any SMS. It is really rare that you might not be able to send or receive messages, photos, and videos or are unable to connect to WhatsApp messenger app from your Smartphone.

whatsapp problems

One of the main reasons why you are sometimes not able to connect to WhatsApp messenger or are not able to use it for a few seconds or minutes is because of the problem of your internet connection on your phone or the wireless carrier problem or problems with your internet service provider. If you are facing any such connection issues with your iPhone when connecting to WhatsApp messenger app, then you can resolve the same following basic troubleshooting tips.

  • The first and foremost thing is to make sure that you are using the latest version of the WhatsApp messenger on your iPhone, if not try to download the new version of the WhatsApp messenger from the Apple iTunes app store.
  • Now restart the phone by holding the On/Off button until you see a “slide to power off” option displayed on your screen. Once it appears, slide to power of your mobile, then press On/Off button once again to turn your phone to switch on.
  • Go to phone settings on your iPhone, turn the Airplane mode to ON and then turn it OFF.
  • Now tap on Phone Settings, then General option, Reset and then tap on the ‘Reset Network Settings’ option. By doing this, all your saved Wi-Fi passwords on your phone will be erased.
  • Delete the WhatsApp that is there in your iPhone and reinstall the new version. If you have important chats in Whatsapp, then make sure that you create a backup of important chats before erasing it.
  • Now, upgrade your iPhone’s iOS to the latest version for the iPhone, which you are using to ensure that Whatsapp functions on your iPhone without any problem.

Additional Troubleshooting Tips

If you are using an unlocked iPhone, you need to adjust the APN settings on your iPhone for the SIM card that you are using. This can be done by contacting your mobile service provider and getting the details and instructions on how to change the APN settings on your phone to suit the SIM card that you use on your phone.

If you are connecting your phone on a corporate or campus Wi-Fi with firewall restrictions, then contact the network administrator to help you access WhatsApp on such Wi-Fi networks. There are few places where you might come across captive Wi-Fi networks. If you have trouble connecting to such Wi-Fi networks, that you do not use commonly, then make sure you open a new web page in Safari browser, visit any website and make sure that you are logged in and have access to an internet connection.


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